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How VoIP is Changing the Insurance Industry

by Justine Shaffer on May 19, 2016
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voip for insurance agencies

In the insurance industry you have to be ready for anything anytime. That’s why it’s imperative to have reliable small business phone systems in your agency to connect you with clients. The insurance industry stands to gain the most from this technology than virtually any other industry. VoIP can help you to stay connected & communicate through everything insurance agents face.

Short on Time? Download our Free Guide: Evaluating the Total Cost of VoIP  Phones 

meraki communicationsVoIP for Insurance Agencies

Voice over internet and other emerging telephony advancements allow insurance agents the flexibility the industry has long been needing. You can work from any location as long as there is an internet connection. One of the many benefits of VoIP is being able to make and take calls from the office number. You can be virtually anywhere in the world but the caller ID will show your office number showcasing stability and reliability to your clientele.

Aside from calls, voice over internet connects traveling and dispersed workers with their business while they're away from the office. Agents can download and fill out forms, review information in their CRM, and update important paperwork from their VoIP provider's platform. Video conferencing with VoIP can eliminate miscommunications that can occur from emails and provide a united face for the company.

Insurance agencies with multiple locations can greatly benefit from virtual contact centers. Virtual contact centers allow different locations to contact each other using one extension simplifying communication among multi sites. Agents can send faxes, chat with other agents, check voicemails and schedule meetings from any device anywhere. Agents can file temporary claims and work in the middle of a disaster site using their Smartphone sending important information directly into the business network. 

8x8 virtual office Businesses of any size can create customizable plans that are as unique as their business for a fraction of the cost of traditional phone system plans. You can select the features you want such as:

  • CRM integration (eAgent, Salesforce, Netsuke & more)
  • Voicemail to email
  • Unlimited long distance
  • Analytics
  • Call center management

Cloud Managed Communications 

By having your communications in the cloud you will also have the highest uptime possible even in intermittent weather and other interferences. This can give your insurance company the competitive advantage it needs. From bad weather to travel to off hours and mulit-site agencies VoIP is a powerful tool for insurance companies and independent agents to capture and retain business.

In the market for a new phone system? Contact us we’ll be glad to go over the options available to you or check out our exclusive partnership with nationwide providers, you may even qualify for free phones and other equipment.

Topics: Phones

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